The following testimonials were written by just some of my happy sellers and buyers. They have all been kind enough to give me permission to show you their correspondence. Their letters and words are very gratifying. It seems that my down-to-earth and honest approach has earned me many friends - I think that's fantastic!
Russell Thom is a fantastic realtor! We highly recommend him. We were listed for approximately six months with another realtor but to our dismay our apartment was not selling. So the search began for another realtor. We re-listed with Russell and our place sold in roughly a week. Upon the sale of our old apartment and purchase of our new house Russell was very accommodating to our busy schedules and very informative. He really knows his stuff!
In our past experiences with realtors, we have noticed them to be quite pushy or aggressive when things were not going very well. We did not find this to be the case with Russell.
In addition, Russell saw that possession of our new house ran smoothly and efficiently. Something that we find to be a rarity with most realtors, normally; after the papers are signed they are nowhere to be found! There was a small leak in the furnace of our new house, we were unable to to have someone come in to fix it prior to our possession date, Russell came to the house while we were moving from our old apartment, let the repair man in to fix it and even paid for it! Certainly gives you peace of mind whether you are selling or buying or both!
Thanks again, Gary and Tiana
New Westminster to Coquitlam BC
"With proliferation of the internet, real estate marketing of individual homes is changing. Consumers are now demanding more and different services to suit their particular needs. Russell Thom seems to be out front in this initiative. We were offered a range of services and costs to market our home. The final result was a quick sale and lower costs. During the process Russell and his team were knowledgeable, responsive and efficient. They were readily available to handle our questions and issues from start to finish and were very quick to take agreed action. We would definitely use them again
"I was very pleased with the service you provided when I sold my condo in New Westminster. You were very helpful in establishing a fair market price and in negotiating with potential buyers for the price I was looking to get.
Just to let you know that I couldn't have been happier with the professional services and personal attention that I've received from you.
The contents and design of your personal real estate web pages were excellent. With the detailed information and photos, all my potential buyers were able to preview my house features before making an appointment for visiting.
You were able to list and sell my property at a great price in a short period of time when others wasn't sure. I am glad that I chose you among the five realtors whom I'd interviewed. I am 120% satisfied with your services.
With your honesty, knowledge, and enthusiasm, I would always want you to be my realtor.
Thank you for your help, and wish you continuing successful in the real estate market.
Burnaby, British Columbia
"I got your name and contact info through the Brokerage website. I also read your webpage and it was what made me call you... I was more impressed with the speed you responded to my initial call for information and estimate, especially the late night email responses!! I was very comfortable with your relaxed, low-pressure and open style of communication and approachability. The same follows for your assistant (can't remember her name, but she was a riot to talk to on the phone)
New Westminster, BC
Russell's service was outstanding. Also, when I initially talked to you on the phone, I really liked your interest and enthusiasm. I called another realtor before you but he was very curt and didn't seem particularly keen for our business.
In terms of your service -- it was outstanding. I particularly liked that you always kept in touch and informed us every step of the way - either by phone, left a VM or an e-mail. You explained everything very thoroughly. You also went out of your way to help with every aspect of the sale and made sure that you took the load and responsibility of the details off our shoulders. I can think of a couple of things - finding the repair person for our appliance repair and even letting him into the apartment so we didn't have to go to that trouble as well as finding and arranging with a lawyer for our legal matters. You were friendly, personable, approachable, very organized and above all committed to us in selling our property. We were very satisfied and extremely pleased with the price we received for our property. We have dealt with other realtors over the years but none comes close to the service that you provided. We would not hesitate in any way to recommend you to others.
A & J. Adamson
Our expectations were not high because we had used three different realtors before from other companys and we didn't have the best results.
We were lucky to find Russell. He is honest, reliable, hardworking and very professional. Basically when he said he was going to do something he delivered. We are very satisfied with his service.
Our home was sold quickly and we hit the numbers we expected. Also Russell found us another house in only a few weeks. If we need a realtor in the future, we wouldn't even think twice. Russell Thom is our realtor!
David and Katia Neville
We felt that we were dealt with in a professional and friendly manner. Also, we were very pleased that the first person to see our house made an offer, and eventually purchased our home.
One of the main benefits we received from using your service Russell was the amount of profit we were able to put into our pockets instead of a Realtors. Also, a very quick sale which we needed as we had already purchased another home. All in all, I found it to be a very pleasurable experience and you were very easy to deal with.
Kevin & Barbara Thomson
Having worked with hundreds of real estate professionals, I felt that Russell is an exemplary realtor who operates efficiently, honestly, and with integrity. With his in-depth knowledge of local real estate market, Russell took care of all the details and handled everything with the utmost professionalism.
Pierre Wang, M Arch, RHI
Pillar to Post